Delivery and Returns

– Standerd Delivery is free for all orders in all mainland UK addresses.

– Deliveries to Highlands & Islands of Scotland, Isles of Scilly and Isle of Man are charged at £9.95

– Express Delivery is £12.99  

We don’t currently deliver outside of the UK and Northern Ireland due to the high cost of carriage and customs charges.  

However, this is regularly reviewed, so please do let us know if you are interested in buying from us by emailing info@imperialorchid.co.uk

 

We will pack up and dispatch your order as quickly as possible but typically it will take 3-5 working days to reach you.

If you need your order more quickly then please choose ‘Express Delivery’ at checkout.  

 

If you need to change your delivery address, please just add a new delivery address at checkout.

 

We love all our products and we hope you will too.  But if for any reason, you’re not happy with the item you have chosen, we offer a refund or exchange within 14 days of your delivery.

Please notify us straight away by email to info@imperialorchid.co.uk, including your order no and the details of the product(s) you would like to return.

In order to qualify for a refund, the goods must be returned within 14 days of notifying us, unused, in a re-saleable condition, with all product labelling attached and in their original packaging.

Once we have received your goods, we will email you to confirm receipt, inspect the products and packaging and confirm that the return has been approved.  Once the return has been approved, we will arrange for your product(s) to be refunded.  Your initial postage charge and any further costs in returning the item are non-refundable.

Damages
If your item is faulty or damaged, please email info@imperialorchid.co.uk with your order number, product code, details of the fault and supporting photographs.  We will refund any postage charges incurred with the return of a damaged item.